Enhance customer experiences as an Appointment Coordinator with Richmond Honda. Manage service appointments, handle customer calls, and improve relationship management.

This full time role requires organizing customer appointments and ensuring timely service. You will confirm appointments, manage customer recalls, and engage in follow-ups post-service. Ideal candidates will possess robust organizational skills, good computer proficiency, and a background in customer relations within an automotive context.

Key Responsibilities:
Schedule service appointments and manage the appointment cycle
Confirm unconfirmed appointments prior to scheduled dates
Communicate with customers regarding recalls or maintenance
Monitor and book appointments from incoming emails
Document customer feedback and follow-up on service quality

Requirements:
2 years of experience in customer relations
Robust organizational and interpersonal skills
Knowledge of automotive equipment parts
Proficient in computerized appointment systems
Ability to work collaboratively across departments

Utilize your customer service skills and organizational strengths to excel at Richmond Honda in this dynamic role.
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📌 Appointment Coordinator At Richmond Honda
🏢 OpenRoad Auto Group
📍 Richmond