Elevate your career with RBC as a Surveillance Technical Support Analyst in Bedford, Canada, focused on supporting communication surveillance technologies. This role emphasizes ITIL practices, technical solutions, and proactive monitoring.
As part of a rapidly growing Capital Markets team, you will apply your expertise in managing the production operations of surveillance systems and drive the automation of critical processes. Your ability to analyze and translate business needs into effective technical solutions will strengthen collaboration with both internal teams and external vendors.
Key Responsibilities:
• Support the production surveillance platform operations
• Automate manual workflows and processes




• Collaborate on development with CTB teams
• Implement ITIL best practices for service readiness
• Identify and communicate risks via JIRA
Requirements:
• Robust understanding of ITIL principles
• Proficient in Unix, Linux, and scripting languages
• Experience containerizing applications with Docker
• Background in SQL database management
• Familiarity with application monitoring tools
Utilize your problem-solving skills to support and enhance RBC's surveillance systems.
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📌 Technical Support Analyst for Surveillance (Bedford)
🏢 RBC
📍 Bedford