Lead exceptional customer service operations with Living Stone in East Hants, NS. Drive team performance and communication to enhance customer satisfaction and service delivery.

As the Customer Service Director, you will spearhead Living Stone’s front-office operations, overseeing all customer-facing interactions while managing various teams. Your role emphasizes ensuring timely, accurate support while fostering a professional and team-oriented workplace for your staff.

Key Responsibilities:
Provide leadership to the customer service and operations teams
Conduct coaching, training, and performance evaluations
Monitor customer interactions for compliance with service standards
Manage escalated customer concerns effectively
Oversee office administration and reception coverage

Requirements:
5+ years in customer service or operations leadership
Experience in construction or trades is an asset
Robust leadership and communication skills are essential
High attention to detail in all tasks
Proficiency in scheduling systems and CRM platforms

Empower your team and elevate customer support standards as Living Stone’s Customer Service Director in East Hants.
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📌 Customer Service Director At Living Stone Halifax Regional Municipality
🏢 Living Stone
📍 Halifax Regional Municipality