Join HCLTech as a Senior Technical Lead in Ontario Centre, Queensville. Drive customer satisfaction and oversee escalated incident resolution today.In this role, you'll ensure on-time incident resolutions, maintain compliance, and provide mentorship to teams in a support operations workplace. As part of HCLTech, a global leader, you will facilitate communication among business stakeholders and participate in strategic capacity planning. Your expertise will foster positive customer feedback and reinforce productive processes.Key Responsibilities:
Ensure timely resolution of escalated incidents
Mentor and guide team members effectively
Validate Change Order Implementation Plans
Engage in customer meetings for issue resolution
Analyze root causes and performance trendsRequirements:
Extensive experience in technical support leadership
Robust understanding of SLA compliance
Proficiency in mentoring and documentation practices
Excellent communication skills with stakeholders
Familiarity with capacity planning principlesBring your technical leadership and support expertise to HCLTech's dynamic team in Ontario.#J-18808-Ljbffr

📌 Lead Technical Support In Ontario East Gwillimbury
🏢 HCL Technologies
📍 East Gwillimbury