Drive customer satisfaction with Ridhmond Honda as a Full time Appointment Coordinator. Manage service appointments, engage with customers, and enhance their automotive experience.

This role focuses on customer relations and scheduling service appointments at Ridhmond Honda. You will confirm unconfirmed appointments, contact customers for outstanding recalls, and manage alternative scheduling when needed. Solid organizational skills and customer service experience are essential as you ensure that each customer receives timely information about their vehicle maintenance.

Key Responsibilities:
Handle incoming customer calls for service scheduling
Confirm customer appointments days in advance
Book appointments for outstanding recalls or maintenance




Follow-up with customers post-service to assess satisfaction
Monitor and manage e-mail appointment requests

Requirements:
2 years of customer relations experience required
Robust organizational and people skills essential
Basic knowledge of automotive parts and equipment
Proficient in computerized appointment systems
Ability to communicate effectively with diverse teams

Utilize your customer service experience to coordinate vehicle maintenance and enhance the service quality at Ridhmond Honda.
J-18808-Ljbffr

📌 Full Time Appointment Coordinator At Ridhmond Honda Richmond
🏢 OpenRoad Auto Group
📍 Richmond