Enhance customer relations as a Complaints Investigator in Surrey, working 2 days in the office and 3 days from home. This role focuses on investigating and responding to complaints effectively.
This role sits within a dedicated team of around 70 people committed to employee development and support. As you manage complaint cases, you'll communicate with customers, ensure regulations are met, and strive for resolution excellence. Prior experience in Financial Services, Banking, or Insurance is essential.
Key Responsibilities:
Handle complaint cases while adhering to standards
Build positive relationships with customers through communication
Investigate and resolve issues to meet customer needs
Identify and report risks that require escalation
Requirements:
Background in complaints handling within relevant industries
Excellent communication skills, both written and verbal
MS Office proficiency and proactive learning attitude
Seize the chance to secure a vital role in customer satisfaction and complaint resolution.
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