Drive excellence in quality assurance and technical support for Instantel in Kanata, Ontario. This Senior role combines product validation with outstanding customer support for global clients.As a Quality Assurance and Technical Support Expert, you will play a vital role in ensuring Instantel products meet rigorous quality standards. Engage in hands-on technical verification while collaborating with cross-functional teams, including Engineering and R&D;, to optimize processes and enhance customer experiences. Your expertise will shape the efficiency and reliability of our product offerings.Key Responsibilities:
Maintain structured test cases and verification documentation
Professionally handle incoming technical support inquiries
Assist with product launch readiness and training




Perform detailed analysis of product performance issues
Recommend improvements in QA and support workflowsRequirements:
Five years of relevant QA or technical support experience
Bachelor’s degree in Electrical Engineering or related field
Solid aptitude in electronics and software systems
Proven ability to develop QA documentation and metrics
Outstanding customer service and relationship management skillsLeverage your technical expertise to elevate Instantel’s product quality and support functions.#J-18808-Ljbffr

📌 Quality Assurance & Technical Support Expert Ottawa (Canada)
🏢 Securitas Technology Canada
📍 Canada