Senior GenAI Software Engineer Contact Center Solutions (AWS, LLMs & Python) Required Skills Bachelors degree in Computer Science or a relevant field.

10+ years of experience building large-scale, multi-tier distributed software systems.

Hands-on experience with cloud technologies, particularly AWS services.

Hands-on expertise with: Python AWS Lambda APIs LLM Models Java Experience with DevOps culture, tools, and best practices, including: Bitbucket Ansible Jenkins CDD Robust communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Ability to work and collaborate with cross-functional teams across multiple locations.

Robust problem-solving and analytical skills with the ability to assess alternatives, risks, and advantages.

Demonstrates agility in learning and implementing cutting-edge technologies across diverse technology stacks.

Candidates eligible for Reliability Status Clearance will be preferred.

Role Senior Software Engineer Contact Centre Innovation GenAI.

Location: Toronto, Canada.

Hybrid work model.





Occasional work outside normal business hours as part of a global team.

Occasional weekend work in support of project delivery and implementations.

Role Overview Shape the future of Contact Center technology and drive innovation on a global scale.

Transform engineering practices and deliver solutions that enhance client experience and operational efficiency.

Build GenAI solutions across contact centers in Canada, Asia, and the US.

Build large-scale, complex software systems leveraging cloud and GenAI technologies.

Roles & Responsibilities Participate in the design, development, and rollout of foundational cloud capabilities.

Collaborate with cross-functional teams to implement software delivery, cloud, GenAI, and DevOps processes.

Create and maintain technical design artifacts, including: Application functionality Solution designs Data models Interfaces Integrations Contribute to and adopt global software engineering reusable best practice processes.

5+
Sailpoint

Required Skill Profession

Other General

📌 Senior Genai Software Engineer – Contact Center Solutions Aws, Llms & Python Toronto
🏢 Astra North Infoteck
📍 Toronto