Join Bells of Steel as a Customer Support Team Lead, where your leadership will shape a proactive support team within a fun, fitness-centric workplace. Delivering results while staying hands-on!
Bells of Steel seeks a motivated Customer Support Team Lead to manage the daily operations of customer service. This position is perfect for someone with over three years of experience in customer support and a year in a leadership role. You will deal with escalations, support team members in real time with your expertise, and ensure current hires are trained effectively, all while maintaining a focus on customer satisfaction and the fitness community.
Key Responsibilities:
• Lead daily operations and ticket flow management
• Serve as the first point of escalation for customer issues




• Actively coach and provide feedback to the team
• Oversee onboarding and training processes
• Detect and solve recurring customer service problems
Requirements:
• At least 3 years in customer support, preferably in e-commerce
• 1+ years in a leadership role
• Strong ability in written communication
• Composure under challenging situations
• Familiarity with up-to-date CS technology solutions
Bring your customer support passion to Bells of Steel in Calgary and help elevate our team's performance every day!
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📌 Lead Customer Support At Bells Of Steel Calgary (Canada)
🏢 Bells of Steel
📍 Canada