Technical SpecialistJob Req: 1161Location: Calgary WarehouseDivision/Branch: Gaming / Technical Services & ComplianceClassification: Information Officer 2Status: Permanent - FTSalary: $64,939.15 - $85,171.61Reports to: Henco CooperClosing Date: April 29, 2026JOB SUMMARYAt AGLC, our people help create a fun, responsible and trusted gaming experience for Albertans. We’re looking for a Technical Specialist who is passionate about learning, teaching, and technology to support the delivery of high‑quality technical training across our Gaming Services network. This role plays a key part in ensuring our field technicians have the knowledge, skills, and confidence to support AGLC’s electronic gaming products and systems across the province.WHAT YOU’LL DO- Design, deliver, and evaluate technical training programs for electronic gaming products and systems, including VLTs, slot terminals, lottery ticket machines, redemption kiosks, iLink communications, Bally SDS operations, and related equipment.- Deliver engaging, professional training to individuals and groups across Alberta using in‑class, virtual, hands‑on, and multimedia learning approaches, adapting content to meet varying experience levels.- Collaborate with the Manager, Technical Assurance and stakeholders across AGLC to develop curriculum, training materials, learning plans, and quality‑assured instructional resources.- Act as a technical training subject matter expert, responding to training‑related inquiries, escalating complex issues as needed, and supporting product launches, updates, and new initiatives.- Monitor program effectiveness through participant feedback, metrics, and trend analysis, recommending and implementing continuous improvements to content, delivery methods, and tools.- Support the evaluation, testing, and documentation of gaming software and hardware to ensure system integrity, reliability, and security.- Build strong working relationships with internal teams, vendors, and external partners, contributing to projects,



planning activities, and presentations as required.SKILLS & ABILITIES- Post‑secondary education in Adult Education or Electrical Engineering- 2+ years’ experience creating, delivering, and evaluating technical training for adult learners, ideally involving complex machinery or technology- Demonstrated expertise in adult learning principles, instructional design, and the ability to tailor training for audiences with varied technical knowledge and experience.- Proven ability to deliver engaging training using multiple methods, including classroom, virtual, web‑based, and hands‑on learning environments.- Experience designing, developing, implementing, and continuously improving training programs, curriculum, and instructional materials.- Strong technical aptitude, with the ability to understand, troubleshoot, and explain complex systems and processes in a clear, logical, and accessible way.- Ability to assess learning needs and recommend effective instructional and media solutions.- Strong time management skills, with the ability to prioritize and manage competing demands in a fast‑paced, evolving workplace.- Knowledge of gaming technology or technical services operations is an asset, with the ability to learn and apply new technical concepts quickly.- Public speaking or presentation training is considered an asset.NOTE- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.- While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.- An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.- AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.#J-18808-Ljbffr

📌 Technical Specialist - C$64,939.2 - C$85,171.6 A Year (Calgary)
🏢 AGLC
📍 Calgary