Inside Sales & Customer Service Representative

Vacany Type: New

DUTIES & RESPONSIBILITIES

- Respond to customer inquiries, pricing requests, cash sale (COD) requests, quotations, and special project opportunities.
- Review tender documents to identify concrete specifications, quantities, and project requirements.
- Prepare, maintain, and distribute pricing information and support the administration of customer pricing programs.
- Support sales objectives by maintaining customer relationships and identifying opportunities to grow existing accounts.
- Follow up on quotations, bid results, project opportunities, and workload tracking activities.
- Review daily invoicing for accuracy and assist with customer account administration.
- Enter customer orders accurately and efficiently, ensuring delivery details, schedules, and customer instructions are complete.
- Coordinate customer requirements with Dispatch, Production, Quality Control, and Sales teams.
- Facilitate mix design requests and technical inquiries with the Quality Control Department.
- Promote value-added products and services to customers where appropriate.
- Provide customers with product information and application guidance.
- Interact regularly with plant personnel to support daily operational requirements.
- Answer a high volume of incoming calls and emails in a professional and timely manner.
- Maintain accurate records and documentation related to customer accounts, orders, and quotations.
- Perform other duties as assigned.

REQUIREMENTS

- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, high-volume, deadline-driven environment.
- Strong organizational, multitasking, and time-management skills.
- Demonstrated problem-solving abilities and sound decision-making skills.
- Ability to balance customer expectations with operational requirements.
- Strong attention to detail and commitment to accuracy.
- Self-motivated, dependable,



and adaptable to changing priorities.
- Ability to build effective working relationships with customers and internal stakeholders.
- Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
- Experience with SAP, CRM systems, and SharePoint is considered an asset.
- Ability to read and interpret construction drawings, specifications, and tender documents is considered an asset.
- Flexibility to support operational requirements outside regular business hours when required.

WORKING CONDITIONS

- Primarily office-based setting with extended periods of sitting, computer work, and telephone use.
- Frequent interaction with customers, sales staff, dispatch personnel, and plant operations.
- Occasional travel to customer sites, plants, and project locations may be required.
- May require flexibility outside standard business hours to support operational and customer needs.

EDUCATION & EXPERIENCE

- High school diploma or equivalent is required.
- College diploma or university degree in Business, Sales, Construction Management, or a related field is considered an asset.
- Previous experience in customer service, inside sales, dispatching, logistics, ready-mix concrete, construction materials, or a related industry is preferred.
- Experience reviewing construction drawings, specifications, and tender documents is considered an asset.
- Completion of concrete technology or industry-related courses is considered an asset.
- Bilingualism (English/French) is considered an asset.

COMPESATION INFORMATION:

The expected range for this position is $65,000 - $75,000. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS

- Competitive wages
- Bonus programs
- Employer paid health and dental benefits
- Extensive training programs and tuition reimbursement
- Retirement benefits program
- Family-oriented team environment
- Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates.

#J-18808-Ljbffr

📌 Inside Sales & Customer Service Representative (Ottawa)
🏢 Tomlinson Group of Companies
📍 Ottawa