"What can I do for you?" is your mantra at Germain Hotels as a Guest Services Agent. Deliver exceptional, personalized attention to ensure memorable guest experiences every day.
As a Guest Services Agent, you will be the welcoming face for guests arriving at Germain Hotels. Your responsibilities include efficiently managing check-ins and check-outs, responding to guest requests with creativity, and resolving issues proactively. Collaborating with various departments, you will provide the information needed for a tailored guest experience.
Key Responsibilities:
• Manage guest check-ins and check-outs smoothly
• Respond creatively to guest requests in various formats
• Resolve guest issues with professionalism and care
• Collaborate with departments to enhance guest experience
• Assist in verifying and detailing arrival and departure logs
Requirements:
• Diploma in Hospitality is an asset
• Solid oral and written communication skills
• Positive, customer-oriented attitude
• Ability to handle difficult situations calmly
• Experience with OPERA PMS is a plus
Bring your customer service skills, attention to detail, and passion for hospitality to Germain Hotels!
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📌 Guest Services Agent at Germain Hotels (Ottawa)
🏢 Germain Hotels group
📍 Ottawa