Join DePuy Synthes as a Customer Services Supervisor in Markham, Canada. Enhance operational efficiency and customer satisfaction while leading a dedicated service team.
This supervisory role requires an experienced candidate to manage daily customer service operations, ensuring adherence to high standards in order processing and delivery. Collaborate with cross-functional teams to resolve customer issues while ensuring compliance with internal policies and regulations. Your leadership will drive team performance and continuous improvement within the customer service function.
Key Responsibilities:
• Lead daily operations for order processing and customer inquiries
• Adjust resources based on service demand and workload




• Act as an escalation point for complex service issues
• Develop team members and foster a customer-centered culture
• Analyze service metrics and report findings to management
Requirements:
• Bachelor’s degree in Business or related field
• 4-6 years in customer service within a regulated sector
• Prior experience leading customer service teams
• Knowledge of delivery and returns processes
• Solid communication skills and ERP/CRM proficiency
Drive customer satisfaction and operational excellence in your role at DePuy Synthes.
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📌 DePuy Synthes Customer Service Supervisor Role (Markham)
🏢 Johnson & Johnson Medtech
📍 Markham