Become part of FOX Factory's dynamic team as a Customer Service Representative for bicycles. Engage with customers and dealers, assisting them through calls, emails, and chat.
Your responsibilities will include understanding customer needs and providing tailored solutions for orders and product inquiries. You will collaborate closely with various departments to enhance customer experiences, showcasing your in-depth product knowledge to offer relevant advice and alternatives. Establishing solid relationships with customers will be key to ensuring their satisfaction with FOX Factory’s offerings.
Key Responsibilities:
• Provide assistance on product inquiries via multiple channels
• Process and manage customer orders thoroughly




• Build positive relations and maintain ongoing customer interactions
• Utilize product knowledge to offer accurate advice
• Collaborate to resolve issues and improve service
Requirements:
• High school diploma needed
• Previous experience in the bicycle field is beneficial
• Strong communication and empathy skills
• Attention to detail and multitasking capability
• MS Office proficiency with a focus on Excel
Enhance customer experiences and grow your career at FOX Factory.
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📌 Bicycle Industry Customer Service Role (Burnaby)
🏢 FOX Factory
📍 Burnaby