Position: Junior Application Support Specialist

Duration : 1 Year assignment (contract

)
Client Location: Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Frida

ly)
Note on Assignment

TypeThis position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Mana

ger.
About the Engag

ementAkkodis is seeking a Junior Application Support Specialist to support operational activities associated with hosting and maintaining enterprise applications within a shared services environment

ment.The successful consultant will play a key role in supporting mission-critical middleware platforms, service management processes, cloud-based environments, and application hosting services. The role requires robust technical troubleshooting capabilities, practical middleware support experience, and the ability to work collaboratively with both technical and business stakeho

lders

-
ScopeProvide operational support for enterprise-hosted applications and middleware environ
- ments.Manage incident intake, triage, escalation, and resolution activ
- ities.Fulfil service requests and support operational service delivery proc
- esses.Participate in change planning, assessment, implementation, and validation activ

ities.
Assignment Deliv





- erablesIncident management and service request fulfilment activities completed within established service
- levels.Change implementation documentation and operational readiness s
- upport.Configuration and environment management documen
- tation.Operational health reports, dashboards, and service m

etrics.
Expertise

Required
M

- ust Have:IBM WebSphere Application Server NDM an
- d LibertyIBM
- DataPowerDeployment Automation - Urban Code Deploy and Urban Code
- VelocityMiddleware Monitoring tools e.g. ITCAM,
- DynatraceCloud technology including OpenShift, Kubernetes an
- d AnsibleExperience with ITIL Incident Managemen
- t processExperience with ITIL Change Management

process.
Nic

- e to Have:Familiarity with Java application hosting
- services.Exposure to enterprise cloud transformation in

itiatives

.
ImportantThis is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for service

discussions.
A

ccessibility:At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone.

We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter.

We encourage applications from individuals of all backgrounds and identities.

Together, we’re making the future work

for everyone.

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📌 Application Support Specialist (Toronto)
🏢 Akkodis
📍 Toronto