Become a Call Centre Agent with Computing and Communications Services at Toronto Metropolitan University. This role includes managing calls, providing information, and ensuring excellent customer service.
You will handle incoming calls from students, staff, and faculty while addressing inquiries and directing them appropriately. With a focus on equity, diversity, and inclusion, TMU values candidates committed to fostering a positive environment. Experience is key; ideally, you’ll have six months in a related field or call centre environment.
Key Responsibilities:
• Handle incoming calls from TMU community members
• Direct calls to the appropriate personnel using digital systems
• Provide general information about TMU and campus events




• Oversee telephone directory updates and process improvement
• Coordinate work among team members when necessary
Requirements:
• Secondary school graduation diploma completed
• Minimum of six months of related experience
• Strong customer service skills with patience and politeness
• Familiarity with Cisco Unified Attendant Console and Jabber
• Good understanding of TMU departments and services
Utilize your communication skills and customer service expertise as a Call Centre Agent at TMU.
#J-18808-Ljbffr

📌 Call Centre Agent at Toronto Metropolitan University
🏢 Toronto Metropolitan University
📍 Toronto