Join Canadian Fiber Optics as a Customer Service Specialist, where you’ll engage customers through phone, email, and chat while delivering top-notch service and support. Your role focuses on problem-solving and enhancing customer experiences every day.
We’re seeking a agile and outgoing Customer Service Representative with a strong background in customer service, particularly in call centers. You will assist both residential and business clients with inquiries about technical support, billing, service upgrades, and more. Your goal is to build lasting relationships through excellent communication and problem-solving skills.
Key Responsibilities:
• Engage customers via phone, email, and chat
• Troubleshoot Wi-Fi and service issues at a tier 1 level




• Assist with account setup, deactivation, and billing
• Document customer interactions in the CRM system
• Meet or exceed performance metrics for service quality
Requirements:
• Minimum of 2 years in customer service roles
• Strong communication skills, verbal and written
• Ability to multitask in a fast-paced environment
• Team-oriented with independent work capability
• Knowledge of technical support preferred
Bring your service expertise and passion for customer satisfaction to Canadian Fiber Optics!
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📌 Customer Service Specialist at Canadian Fiber Optics (Grande Prairie)
🏢 Canadian Fiber Optics
📍 Grande Prairie