Join Terminal as their first Customer Success Manager, impacting enterprise accounts through strategic activations and measurable outcomes in Toronto. Drive time-to-value and build essential playbooks for successful customer journeys.

As a key member of Terminal’s team, your focus will be on activating enterprise customer accounts. This senior role emphasizes ownership of the time-to-value metric, ensuring clients derive real value quickly. You will collaborate closely with a Strategic Account Manager and a Customer Engineer, leading customer engagement from contract signature to production.

Key Responsibilities:



• Drive time-to-value from contract to production certification • Develop structured success plans and quarterly reviews • Set proactive communication cadences with clients • Build foundational CSM playbook and templates • Ensure stakeholder alignment across customer organizations

Requirements: • Proven success in customer management at a technical product company • Experience with Fortune 500 multi-stakeholder environments • Understanding of data pipelines and technical aspects • Exceptional communication skills with executives • High urgency in driving customer activation

Deliver impactful change in customer success with data-driven strategies at Terminal in Toronto. #J-18808-Ljbffr

📌 Customer Success Manager in Toronto
🏢 Withterminal
📍 Toronto