Job Title: Project Manager

Division: Operations

JOB SUMMARY

Reporting to the Operations Manager, the Project Manager (PM) will be responsible for managing all aspects of the project from receiving the claim to successful completion of repairs including attending the loss initially to inspect, report and document findings, obtaining quotes from sub- trades, completing and providing budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The PM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and client Service Level Agreements (SLA’s). The PM will work closely with the organization to ensure feasibility and costing of projects are within company targets.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Project Management

Attend immediately various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received including preliminary reports, sketches, photographs, moisture readings, etc.

Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses and report accordingly within 24 hours

Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the SLA’s including obtaining sub trade quotes

Confirm deductibles with the client and obtain payment prior to starting repairs

Prepare budgets and communicate effectively to staff and sub trades

Ensure all documents requiring approval and/or signature are collected prior to tasks occurring such as work authorizations, direction to pay, payment schedules, change orders, early withdrawal/release of liability and completion/satisfaction forms

Manage all components of projects while ensuring customer satisfaction through a timely restoration processes is met and monitored

Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants

Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin

Assist in the resolution unforeseen incidents/additional work and/or other issues of assigned projects/jobs

Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients

Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, i.e. plumbing, mechanical, electrical, structural, etc.

Perform periodic site inspections of projects both prior to,



during, and upon completion of mitigation and restoration to determine compliance with approved estimates

Coordinate the permit process by reviewing permit applications, and received permits for accuracy

Prepare and maintain timely and accurate documentation, reports and other materials including invoicing and required supporting documentation

Track and review sub-trade quotes, estimates, changes, invoices, and requests for payment meet company expectations for completeness and accuracy

Review daily and meet weekly with the Project Manager Assistant (PMA) all pending assignments requiring estimates, revisions, updates, and invoicing to ensure files are up to date and current with SLA’s and Key Performance Indicator’s (KPI’s)

Communications

Communicate details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site

Establish effective onsite communications and progress reporting processes with staff, sub-trades, and clients

Proactive in response(s) to all insured individuals/client and internal staff’s inquiries, concerns or complaints and resolve any issues as soon as possible including phone calls, emails and texts

General

Attend scheduled Operations meetings

Participate in ‘on-call’ rotations

Keep management abreast of any concerns or opportunities

Review and support on collections of accounts receivables that may have an issue on

Attend industry events as required

Mediate and resolve disputes and code issues

Ensure compliance with health and safety and training and reporting requirements

Maintain professional conduct and appearance in all client facing activities

Ensure high standards of workmanship and efficiency

Establish positive rapport with clients when possible

Provide an exceptional level of service that exceeds the expectations of the client

Conduct all work in accordance with company safety policies

Adherence to all company workplace policies

Attend courses and seminars as required by management

Obtain industry certifications as required by management

Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon,



in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

· Ability to read blueprints, schematics, field drawings and plans

· A solid understanding of all construction trades and construction techniques

· Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines

· Demonstrated success in project delivery and execution of project management methods

· Solid time management, delegation, and planning skills

· Highly effective negotiation, diplomatic and conflict resolution skills

· Flexibility to adjust to shifting priorities and deadlines

· Demonstrated ability to exercise necessary cost control measures.

· Effectiveness in the areas of construction safety and productivity

· Effective and timely communication skills both written and verbal

· Ability to engage clients and deliver excellent service

· Thorough decision-making skills

· Highly organized, strong attention to detail and ability to multi-task

· Demonstrated sound work ethics

· Proven ability to build and maintain strong working relationships

· Flexible, adaptable, and able to work effectively in a variety of settings

· Operates with honesty and integrity with a genuine desire to make valuable contributions to the team

· Team player that fosters team-based learning

· Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred:· Completion of a Construction, Building Technology Diploma or Engineering Degree

· Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP

· IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Minimum 2 years of work experience in insurance restoration and/or construction estimating/project management.

Technical Requirements

Equipment: Office Equipment (computers, cell phones, tablets, scanners, printers,etc.)

Software: Strong working knowledge of Microsoft computer software (e.g. Excel, Word, etc.), email, Xactimate, XactAnalysis

Other: DASH is an asset

Job Types: Full-time, Permanent

Benefits:

- Company events
- Dental care
- Life insurance
- Vision care
- RRSP/DPSP

Experience:

- Project management: 1 year (required)

Licence/Certification:

- IICRC Certification (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Language:

- English (preferred)

Location:

- Bracebridge, ON (required)

Work Location: In person

📌 Project Manager (Canada)
🏢 ServiceMaster Restore of Muskoka and Parry Sound
📍 Canada