Manager of Platform & Quality Engineering (TELUS Consumer Health)Location: Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CAJobs by Category: Technology SolutionsJob Function: TechnologyStatus: Full TimeSchedule: RegularDescriptionAbout TELUS Consumer HealthAt TELUS, we are at the forefront of transforming healthcare through innovative technology. Our Consumer Health team is on a mission to empower individuals to live healthier lives, driven by the goal to become the leading provider of integrated digital health solutions in Canada.We are currently undergoing a fundamental transformation, shifting our focus from sustainability toward aggressive growth. Our diverse portfolio includes virtual primary care (TELUS Health MyCare), remote patient monitoring (Home Health Monitoring), senior care solutions (TELUS Health Medical Alert), and even pet health (TELUS Health MyPet). We are looking for leaders who are passionate about building scalable, resilient systems that have a tangible, positive impact on peoples' lives and who are excited to solve these large‑scale technical challenges.About the RoleThe Manager of Platform Engineering will lead a high‑performing team of Platform and Quality Engineers responsible for the design, development, and operation of our end‑to‑end cloud‑native platform across AWS and GCP. This strategic leadership role requires balancing technical innovation with operational stability, driving a DevSecOps culture, and ensuring the highest standards of service reliability and quality engineering (QE) across all services. The successful candidate will transition from individual output to maximizing impact through team growth, architectural guidance, and process optimization, specifically leveraging AI/ML techniques to drive proactive, predictive, and efficient platform operations.Key ResponsibilitiesPlatform Strategy & ArchitectureVision & Roadmap: Define the strategic vision, roadmap, and technical direction for the Internal Developer Platform (IDP), ensuring alignment with organizational goals for speed, reliability, and cost‑efficiencyCloud Governance: Own and manage the entire AWS/GCP infrastructure footprint, ensuring best practices in networking, security, account structure, and FinOps (cloud cost optimization), including leveraging AI‑powered cost optimization tools for predictive spending and anomaly detectionSystem Design: Oversee the architectural design and implementation of core platform components, including Kubernetes clusters, service mesh (Istio), and API gateways (Kong), leveraging expertise in Infrastructure as Code (Terraform, Terragrunt) and containerizationTechnology Evaluation: Actively stay current with new technologies in the Cloud Native (L4 DevOps) and SRE space, including AIOps, to drive continuous improvement and future‑proof the platformService Reliability Engineering (SRE) & OperationsReliability Ownership: Lead the implementation of SRE practices, including defining and monitoring key performance indicators (KPIs), Service Level Indicators (SLIs), and Service Level Objectives (SLOs) for critical platform servicesIncident Management: Oversee the on‑call rotation, drive efficiency in incident response processes, and ensure effective post‑mortem analysis and preventative action implementation to improve system health (L3/L4 SRE), with a focus on leveraging AIOps for proactive failure prediction and intelligent alert correlation to reduce Mean Time To Detect (MTTD) and Mean Time To Respond (MTTR)Observability: Drive the strategy for comprehensive observability (logging, metrics, tracing) using tools like Datadog/Prometheus/Grafana, integrating AI‑driven insights to predict performance bottlenecks and detect operational anomalies before they impact usersQuality Engineering (QE) & DevSecOpsQuality Integration: Integrate Quality Engineering principles ("shift‑left testing")



into the platform, ensuring automated testing and quality gates are built directly into the CI/CD pipelines (GitHub Actions, FluxCD), exploring the use of AI‑driven test case generation and optimization for enhanced coverageSecurity & Compliance: Partner with the security team to enforce robust security practices and compliance requirements across the platform, pipelines, and application services (e.G., OWASP, Vault management), including the adoption of AI‑enhanced security monitoring (SecOps) tools for threat pattern recognition and automated remediationAutomation: Champion automation initiatives across configuration, deployment, testing, and operational tasks to scale systems sustainably and eliminate toil (L3/L4 DevOps), using AI/ML to identify and automatically address common sources of toilPeople Leadership and Team DevelopmentTeam Building and Growth: Build, lead, and scale a high‑performing team of Platform and Quality Engineers, including hiring, onboarding, and retention. Conduct regular 1:1s focused on development, feedback, and removing blockers. Foster a culture of ownership, accountability, and continuous learningPerformance Management: Set measurable goals using OKRs or similar frameworks aligned with company objectives. Conduct performance reviews with actionable feedback and development plans. Address and coach through performance issues with supportive improvement plansTeam Operations & Culture: Lead sprint planning, backlog grooming, and sprint reviews. Track deliverables, identify risks, and proactively address blockers. Facilitate technical discussions and ensure proper delegation of agile ceremonies. Build a blameless culture focused on learning from incidentsCross‑Functional Collaboration & Stakeholder ManagementStakeholders: Align the platform roadmap with business goals by working with Engineering Directors and Software Engineering Leaders/teams teams. Collaborate with Security and Compliance on regulatory needs, coordinate with Finance on cloud budgeting, support Product Engineering to resolve developer challenges, and partner with Talent Acquisition to develop hiring and evaluation strategiesCommunication: Translate technical concepts into business value for executives and non‑technical stakeholders. Maintain transparent communication across all channels. Build team consensus on architecture, technology, and process decisionsQualificationsRequiredExperience: 7+ years of hands‑on experience in Platform/DevOps/SRE, including 5+ years in a technical leadership or people management role with a focus on Agile methodologies (Scrum, Kanban)Demonstrated cross‑functional leadership, project/program management, and financial management skillsTechnical Expertise: Expert‑level knowledge of Kubernetes administration, architecture, and running applications at scaleCloud Mastery: Extensive experience with AWS and/or GCP, including networking, security, and cloud‑native servicesIaC: Deep proficiency with Terraform (and ideally Terragrunt) for building, managing, and securing infrastructureAutomation: Proven track record in designing, building, and maintaining robust CI/CD pipelines using tools like GitHub ActionsSRE Fundamentals: Demonstrated experience implementing and utilizing SLOs, SLIs, and Error Budgets to manage service reliabilityLeadership: Excellent problem‑solving, decision‑making, and communication skills,



with proven ability to lead technical initiatives and mentor senior engineersStakeholder & Vendor Management: Proven ability to build robust relationships with stakeholders and effectively manage external vendorsPreferredMaster's degree in Computer Science or related fieldCertified Kubernetes Administrator (CKA) or equivalent cloud certification (e.G., AWS Solutions Architect / GCP Skilled Cloud DevOps Engineer)Experience in configuring and maintaining GitOps tools (e.G., FluxCD)Experience managing platforms in microservices and event‑driven architectureExperience with advanced observability platforms and security tooling (e.G., Hashicorp Vault)Direct experience implementing or operating an AIOps solution for SRE/Cloud cost managementAIOps Acumen: Understanding of AIOps principles and experience evaluating or implementing AI/ML‑driven tooling for log analysis, predictive alerting, or performance optimizationExperience in Mobile Device Management tools and processesSalary Range: $116,000–$166,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting market-competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in‑office, virtually or a combination of both, based on the role's requirementsGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more …Job Type: This is for a current vacancyA bit about usWe’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5GTELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Manager Of Platform & Quality Engineering - C$116,000 - C$166,000 A Year (Toronto)
🏢 Telus
📍 Toronto