Elevate customer service experiences as a Bilingual Customer Support Agent with NCR Atleos in Atlanta. This role bridges the gap for French and English-speaking customers through effective communication and problem-solving.
Serving under the Customer Service Manager, you will provide vital support to both merchant and cardholder inquiries. Your responsibilities include managing voicemails and email inquiries, helping resolve customer issues, and ensuring operational effectiveness for cash terminals. This position demands excellent communication skills and a proactive approach to customer inquiries to uphold NCR Atleos' high service standards.
Key Responsibilities:
• Manage customer voicemails and email inquiries efficiently
• Respond to merchant inquiries, troubleshooting issues




• Handle cardholder questions and investigate transaction errors
• Open service calls in ERP for issue resolution
• Monitor and investigate inactive ATM transactions
Requirements:
• Minimum 1 year of bilingual call center experience
• Proven customer service skills and dispatch experience
• Proficient in Microsoft Office applications
• Robust verbal communication in English and French
• Excellent problem-solving abilities and attention to detail
Become a critical part of NCR Atleos, enhancing bilingual customer service and operational support.
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📌 Bilingual Customer Support Agent at NCR Atleos (Mississauga)
🏢 NCR Atleos
📍 Mississauga