Optix seeks a Customer Education Specialist to revolutionize client onboarding through self-serve learning tools. Build engaging content that empowers clients and enhances their experience.
In this hands-on role, you will transition Optix's customer education from team-led calls to energetic self-serve resources. Design and maintain a library of courses, videos, and guides mapped to onboarding milestones. Collaborate closely with Customer Success and Product teams to identify content needs and keep materials up-to-date.
Key Responsibilities:
• Design and create self-serve onboarding courses and guides
• Develop ongoing feature-adoption content and release announcements
• Analyze client feedback to enhance educational materials




• Leverage AI tools for polished visual and video content
• Ensure content remains current with product updates
Requirements:
• Proven experience creating structured content or training materials
• Proficient with AI tools and design platforms
• Strong ability to simplify complex processes
• Excellent organizational skills and self-directed
• Must be eligible to work in Canada
Make a significant impact by transforming customer learning experiences at Optix.
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📌 Customer Education Specialist at Optix (Vancouver)
🏢 Optix
📍 Vancouver