Join Geek+ as a Service Project Manager and elevate customer experiences with productive robotic solutions. Engage with clients across North America to resolve issues and enhance service delivery.
Based in Atlanta, Georgia, Geek+ is searching for a driven Service Project Manager to join their team. This role requires a minimum of two years in customer service, preferably in a technical or automation field. You will leverage your strong communication skills to support customers, tackle issues and contribute to project requests efficiently.
Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat
• Manage service tickets and track issue resolution
• Collaborate with technical teams for customer feedback
• Drive continuous improvement in service levels
• Host meetings for feedback collection and analysis
Requirements:
• Minimum 2 years in customer service, ideally technical
• Strong communication and interpersonal skills
• Ability to resolve basic technical issues
• Familiarity with ticketing systems
• Bilingual in Chinese and English
Be a vital part of Geek+ by enhancing customer interactions and supporting innovative robotic solutions.
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📌 Customer-Focused Service Project Manager (Markham)
🏢 B Capital
📍 Markham