Portfolio Manager, Operations & Resilience Reporting to the Director, Emergency Management & Resilience, the Portfolio Manager will support the day‑to‑day effort on multiple strategic and tactical initiatives within the operations and resilience portfolio.

The Portfolio

Manager will be responsible for the management of the Welcome Desk service and associated guest services team. The role requires coordination with RRU finance, IT services, student services and the people and culture team to ensure all front‑line transactional requirements are effectively delivered. A strong understanding of the rationale behind business practices associated with the space and on‑campus accommodation booking system is also required.

The Portfolio

Manager plays a critical role within the team, providing support to initiatives led by the AVP as well as the Director of Emergency Management & Resilience, advancing objectives around maturing RRU’s risk‑aware, resilient and efficient approach to the planning and completion of all work assignments and routine operations.

Key responsibilities include

- Leading policy work, including renewal of existing policies and development of new policy statements, procedures, standards and associated documentation.
- Conducting consultations relevant to policy work and representing the Operations and Resilience team in discussions led by other organizational policy owners.
- Organizing and coordinating support and tracking progress within campus use, space planning and management, parking management, emergency planning and preparedness.
- Managing effective records and document control within the portfolio.
- Leading communications, including the Operations and Resilience web presence, and developing strong collaborative partnerships with internal and external stakeholders.

Job Requirements

- Bachelor’s degree and/or equivalent of 5 years’ related business experience.
- Human resources management skills with proven ability to recruit,



hire, train and monitor performance to promote positive staff engagement.
- Sound knowledge of RRU’s mission, vision, business strategy and current program offerings.
- Ability to think critically and be accountable for outcomes.
- Excellent administration skills, with the ability to create and implement effective processes, troubleshoot emerging issues and, where appropriate, cross‑train with others.
- Experience with business process improvement work – identifying gaps and options for change.
- Policy analysis and policymaking process experience.
- Superior communication skills and the ability to convey complex concepts in clear and concise language to a variety of audiences at all levels of the organization.
- Advanced writing skills with a strong appreciation for the value of effective communications and best practices.
- Solid interpersonal and coordination skills with a track record of collaboration with other business units and stakeholders.
- Ability to coach, inspire support and manage conflict that may arise when capacity is stretched within a matrixed team.
- Well‑developed work ethic and attention to detail with a commitment to managing a broad array of duties from routine tasks to complex matters.
- Ability to identify and take initiative, and to recognize when to elevate questions or emerging issues.
- Financial literacy and sound judgment in budget and contract management.
- Uses tact and discretion in the workplace,



understanding its importance regarding broad responsibilities of the Operations and Resilience portfolio and University Executive work.
- Experience managing ambiguity in a fast‑paced, resource‑challenged, frequently changing environment while maintaining a professional and engaging approach.
- Proficiency with Microsoft products, SharePoint, and other technology applications, with the aptitude to assess and deploy new technologies in routine workflows.

Additional Assets

- Experience working in the post‑secondary sector.
- Experience (paid or volunteer) in emergency planning and preparedness.
- Microsoft Excel “super‑user” and/or experience with MS Project.
- Experience with business process reengineering initiatives, and/or LEAN or Six Sigma training.
- A recognized project management credential would be an asset.

Additional Information

This is a temporary, full‑time position working 37.5 hours per week for a term to March 2027. The position is evaluated at MPT-D with a salary range of $86,955 to $117,444 per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity.

Royal Roads

University offers a comprehensive benefit package.

Equal Employment Opportunity Statement Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff, including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity. All qualified candidates are encouraged to apply.

Applicants must be legally eligible to work in Canada for the duration of the employment contract. If you require accommodation throughout the recruitment process, please contact [email protected] or 250‑391‑2600 extension 4408. All competitions will close on the closing date.

📌 Portfolio Administrative Manager (Vancouver)
🏢 Royal Roads University
📍 Vancouver