Elevate your career as a Project Incident Manager with a leading partner company focused on Manhattan Active solutions. Join this fully remote role ensuring critical incidents are managed effectively. As a Project Incident Manager based in Canada, you will lead high-priority incident resolution for large-scale implementations of Manhattan Active Warehouse and Order Management systems.
Your expertise will drive communication across technical and business teams while mitigating risks during key project phases such as go-live and testing. You will also focus on continuous service improvements for international implementations. Key Responsibilities:
- Manage critical project incidents through implementation phases
- Assess incident severity and coordinate teams for swift recovery
- Facilitate incident calls and maintain documentation
- Communicate status and risks to stakeholders efficiently
- Produce major incident reports and identify improvement opportunities Requirements:
- 8–10+ years in IT project delivery with major incident management
- Proven experience with Manhattan Active projects
- Knowledge of REST APIs and cloud platforms
- Familiarity with JIRA and Xray for project management
- Solid leadership and communication skills Bring your expertise in incident management and leadership to drive successful project outcomes across international logistics.