Lead service operations at the Canadian Red Cross as the Senior Manager for Contact Centre. This hybrid role will focus on enhancing customer service and driving operational efficiency. In this permanent, full-time position, you’ll lead multiple teams responsible for efficient customer service delivery.

With 6-9 years of experience and a relevant degree, you'll implement process improvements and collaborate across departments to resolve challenges. This opportunity demands strong leadership skills and proficiency in both English and French. Key Responsibilities:

- Manage operations of service teams and projects
- Develop customer service strategies and training programs
- Monitor performance metrics for continuous improvement
- Build team-oriented partnerships for effective service
- Ensure compliance with regulations and industry standards Requirements:
- 6-9 years of relevant management experience
- Degree in business administration or related field
- Fluent in French and English
- Strong leadership and conflict resolution skills
- Proficiency in Microsoft Office and relevant technologies Contribute to impactful service delivery and team success at the Canadian Red Cross.

📌 Senior Manager Contact Centre Canada
🏢 Pffaus
📍 Canada