Elevate your technical support career with HCLTech as a Senior SailPoint IIQ Administrator in Mississauga, Ontario. Utilize your expertise in Java and SailPoint FAM to resolve complex product issues efficiently. This role requires senior-level experience in SailPoint IIQ and Java, specifically focusing on advanced technical support.
You will analyze incidents, perform root cause analysis, and collaborate with cross-functional teams to enhance operational efficiency. Your robust customer-facing skills will be essential in ensuring clear communication and excellent service. Key Responsibilities:
- Own and resolve technical product issues for clients
- Analyze production issues and provide effective solutions
- Facilitate knowledge management through training materials
- Collaborate with engineering and support teams
- Enhance customer experience by achieving first call resolution Requirements:
- 2+ years experience in technical support roles
- Proficient in Java and SailPoint IIQ
- Strong analytical and problem-solving abilities
- Excellent communication skills in customer interactions
- Familiarity with security protocols and incident management Leverage your SailPoint IIQ and Java expertise to ensure top-tier technical support while enhancing customer satisfaction at HCLTech.