Drive technical support excellence for Calix customers as a Senior Systems Engineer. This role emphasizes problem-solving and customer collaboration while supporting CalixOne and Wi-Fi solutions in the Pacific Time Zone. Calix seeks a Senior Systems Engineer to deliver advanced escalation support for our innovative platforms.

You will resolve complex technical issues urgently and guide teams with data-driven insights. This role requires a proactive approach to customer needs, ensuring a top-tier experience. Key Responsibilities:

- Provide escalation support via phone, web, or onsite visits
- Take ownership of solving technical issues independently
- Create technical documentation for knowledge sharing
- Collaborate with internal teams to present customer perspectives
- Complete quarterly training on the latest technology enhancements Requirements:
- 5+ years in technical or escalation support
- Solid troubleshooting and problem-solving skills
- Must work within Pacific Time Zone hours
- Autonomous and self-motivated with a customer-centric focus
- Excellent oral and written communication skills Leverage your technical expertise and customer focus at Calix, driving innovation and support for our cutting-edge solutions.

📌 Senior Systems Engineer at Calix (Canada)
🏢 Calix
📍 Canada