Shape the future of healthcare with Nestmed as a Technical Customer Support Manager. Your leadership will drive exceptional support service using our cutting-edge AI platform. As Manager of Customer Support, you will guide a team dedicated to assisting clinicians and resolving critical support issues with technical expertise.

This is a player-coach role where you will set high expectations for service quality, instill confidence in your team, and directly support complex customer inquiries when necessary. Key Responsibilities:

- Lead and develop a team of Technical Customer Support specialists
- Establish effective support processes and best practices
- Monitor team performance metrics to enhance customer satisfaction




- Steer resolution of escalated technical support challenges
- Work closely with product and engineering teams for better solutions Requirements:
- 5+ years in customer support with at least 2 in management
- Proven track record building team culture and performance
- Familiarity with support workflows and ticketing systems
- Strong technical troubleshooting and bug reporting skills
- Communication proficiency across diverse audiences Foster a supportive and productive culture for healthcare professionals at Nestmed.

📌 Technical Customer Support Manager Role (Canada)
🏢 Nestmed
📍 Canada