Drive technical excellence at Kiokii as a Technical Support Specialist, focusing on ERP and POS systems. Support our expanding retail operations through effective problem-solving and user assistance.
As the Technical Support Specialist, you'll be integral in maintaining system functionality across our stores. This role encompasses troubleshooting issues, managing helpdesk tickets, and engaging with vendors for effective communication. Your background in retail IT support will be vital for enhancing operational efficiency within our multi-site workplace.
Key Responsibilities:
• Resolve ERP and POS system requests and issues
• Triage and manage IT helpdesk support tickets
• Develop documentation and troubleshoot guides for IT
• Liaise with vendors to troubleshoot technical concerns
• Oversee IT asset management and user onboarding
Requirements:
• 2-4 years in IT helpdesk or systems support
• Proficiency in ERP and/or POS systems
• Experience with ticketing systems and vendor coordination
• Solid skills in Microsoft 365 user management
• Fluent in English and Mandarin
Shape the future of Kiokii's IT support services and enhance our retail technology framework.
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📌 Technical Support Specialist at Kiokii (Markham)
🏢 Kiokii and...
📍 Markham