Join Four Seasons as a Platform Management Analyst in Toronto, focusing on ServiceNow support. This hybrid position is vital for delivering high-quality user assistance and operational excellence.
In this role, you will provide essential first-level support and management for ServiceNow, while documenting user interactions and troubleshooting issues. The Analyst role requires detail-oriented professionals with a foundational understanding of ServiceNow and robust customer engagement skills. Contribute to a culture of innovation and continuous improvement within IT services.
Key Responsibilities:
• Address and resolve ServiceNow support requests promptly
• Maintain and configure ServiceNow platform components
• Escalate complex issues to senior teams as required




• Process access management requests under security guidelines
• Enhance ServiceNow knowledge base through documentation
Requirements:
• 0–2 years of experience in ServiceNow administration
• Bachelor's degree or related field qualification
• Familiarity with Customer Service Management (CSM) features
• ServiceNow Certified System Administrator preferred
• Basic scripting and automation knowledge beneficial
Bring your analytical skills and customer service excellence to Four Seasons, ensuring a top-tier platform experience.
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📌 Four Seasons Platform Management Analyst (Toronto)
🏢 Four Seasons
📍 Toronto