Lead customer experience initiatives as the Manager of Customer Experience Strategy at Coach, renowned for its luxury accessories. Join a dynamic team focused on driving training effectiveness across North America.
Reporting to the Director, North America Omnichannel Training & Customer Development, you will leverage your extensive background in retail and training to enhance store performance. Your role will involve monitoring store metrics, implementing training programs, and providing actionable feedback to ensure alignment with brand standards. Cultivating a solid customer experience culture will be critical.
Key Responsibilities:
• Support the development of impactful training initiatives
• Analyze store metrics for performance improvement




• Provide timely store feedback for training evolution
• Drive The Coach Experience in stores
• Facilitate engaging client events and animations
Requirements:
• Minimum 5 years in retail or training roles
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Knowledgeable in Microsoft Office Suite
• Willingness to travel frequently
Bring your expertise in training strategy and customer engagement to Coach, where your contributions will shape our in-store experience.
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📌 Manager, Customer Experience Strategy at Coach (Toronto)
🏢 Coach
📍 Toronto