Join Gore Mutual as a Hybrid Claims Concierge and impact customer experience in the insurance industry. Your customer service expertise will guide clients through the claims process effectively.
In this pivotal role at Gore Mutual, you will assist customers and brokers with their claims inquiries. You will embody a service-oriented approach while managing incoming calls and first notices of loss. A collaborative mindset will enhance the customer service delivery model and support our team's efficiency.
Key Responsibilities:
• Manage calls from customers, brokers, and vendors
• Document and process first notice of loss information
• Provide updates on existing claims and handle inquiries
• Exercise decision-making authority for claims adjusting
• Utilize skills matrix for assignment of claims
Requirements:
• At least 1 year of customer service experience
• Strong communication and service skills
• Familiarity with Microsoft Office Suite
• Experience in claims considered beneficial
• Must be able to multi-task in a fast-paced setting
Elevate your professional journey at Gore Mutual by becoming a valued Claims Concierge.
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📌 Hybrid Claims Concierge Role (Cambridge)
🏢 Gore Mutual Insurance
📍 Cambridge