Select how often (in days) to receive an alert:Jobs by Category: OperationsJob Function: RetailStatus: Full TimeSchedule: RegularDescriptionJoin our team and what we'll accomplish togetherAt Retail LTD, we prioritize our customers, delivering exceptional experiences and fostering a culture of ownership and teamwork. We embrace continuous learning and innovation to stay ahead of industry trends, growing both professionally and personally.With nearly 400 TELUS and Mobile Klinik (MK) stores across Canada, Retail LTD leads in customer experience for one of the nation’s top telecommunications providers. We are redefining modern retail through outstanding customer outcomes and digital transformation.As the Director of Retail Store Operations, you will lead our TELUS and MK retail store network operations. You'll ensure operational excellence, drive innovation, and enhance customer experience through technology and AI integration. Together, we'll set new standards in retail.Key Responsibilities:Inventory Management:Inventory Optimization:Strategize and execute inventory management protocols to maintain optimal stock levels across all retail outletsPerformance Monitoring & Systems:Define, track, and analyze Key Performance Indicators (KPIs) related to inventory. This includes overseeing the development and implementation of new reporting and processesCross-Functional Partnership:Collaborate closely with merchandising and supply chain to streamline inventory movement and distribution efficiencyTechnology Leadership:Deploy and manage technology solutions to ensure real-time visibility and effective management of inventoryChannel Systems Reliability and SupportMaintain and support the evolution of system support processes for frontline teamsPartner with CIO, TELUS command Center and Reliability teams to develop best in class incident management playbooks and execute business continuity during systems disruptionsAdvocacy for channels and system defect prioritization to reduce Sales Re pain pointsChampion evolution of and modernization of system issue identification and resolution processes, to eliminate the need for reps reporting issuesWorkforce Management and PlanningDeliver strong customer outcomes, productivity gains and cost savings via:Forecasting, capacity planning, optimization and peak period planningStrategic scheduling and staffingData-driven insights and analyticsRigorous implementation of structured improvement initiativesChampion current ways of working tools, processes, such as AI-powered forecasting tools to predict sales trends, customer traffic patterns,



with greater accuracySecurity and Loss PreventionDevelop and oversee comprehensive loss prevention programsConsider new technology solutions to enable real-time Behavioral Analysis, Automated Alerts, Facial Recognition, Predictive AnalyticsSupport team of investigators regularly conducting audits and investigations related to theft, fraud, and safety incidentsEnsure compliance with all safety and security regulationsComplianceEnsure retail operations comply with operational standardsDevelop and maintain operational policies and procedureal manualsManage regulatory audits and inspectionsImplement training programs to ensure team awareness of compliance requirementsMonitor and report on compliance metrics and incidentsPartner with legal and risk management teams on compliance mattersManage essential retail programs such as uniforms, store supplies, external partners and administrative necessitiesOperational InnovationChampion operational innovation and continuous improvement initiativesIdentify and implement best practices to enhance operational efficiencyEvaluate and pilot new technologies and operational toolsBenchmark against industry leaders and competitorsFoster a culture of innovation and creative problem-solvingSite selection and store expansion strategiesOversee store opening, relocation, and closure processesManage lease compliance and renewal processesWhat you bringTo thrive in this role, you are:A strategic leader with a vision for operational excellence and change managementBusiness-savvy with strong financial acumen, data-driven decision-making skills, and a customer-focused mindsetA collaborative leader who excels in talent development and cross-functional teamworkAn innovator with a passion for continuous improvement and technology integrationQualifications:Bachelor's degree in Business, Retail Management, or related field10+ years in retail operations5+ years in senior leadership rolesProven operational excellenceExperience with AI and machine learning in retailStrong financial and P&L managementExcellent analytical and problem-solving skillsExceptional leadership and communication skillsPreferred:Lean Six Sigma or AI certificationExperience with retail technologyBackground in change managementWe look forward to having you join our team and contribute to our mission of setting new standards in retail operations. Together, we will achieve excellence and innovation,



making a significant impact on our customers and the industry.Salary Range: $117,000-$167,000Performance Bonus or Sales Incentive Plan: 30%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in-office, virtually or a combination of bothGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunitiestodevelop your skillsAnd much more …Job This is for a current vacancyA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do valuable. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.OperationsWe’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.We are honoured to be recognized1.4MDays volunteered in our communities.70%Team members that work at home or are mobile.15.2Million customers that TELUS is serving across Canada.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Director - Retail Store Operations - $117,000 - $167,000 A Year (Toronto)
🏢 Retail
📍 Toronto