Elevate the customer experience as the Supervisor of Customer Service Operations at Green Shield. Lead a passionate team to enhance member interactions and onboarding processes.

In this pivotal role, you will report to the Manager of Contact Centre and oversee two primary functions: Customer Experience Management and new hire onboarding. Your leadership will focus on resolving complex member issues, analyzing feedback, and transforming insights into actionable improvements.

By collaborating across departments, you will ensure that onboarding processes are streamlined, empowering recent hires for success.

Key Responsibilities:

- Supervise Customer Experience Management team for consistent service
- Analyze Voice of Customer reports to identify improvement areas




- Oversee new hire onboarding alignment with key milestones
- Coordinate mentorship and performance coaching for new staff
- Lead regular check-ins to ensure team readiness for operations

Requirements:

- Leadership experience in a contact centre setting
- Proven ability to coach and develop team members
- Strong organizational and project management skills
- Proficiency in Microsoft Excel and reporting tools
- Excellent communication and facilitation skills

Foster a culture of improvement and support meaningful experiences at Green Shield's Contact Centre.

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📌 Customer Service Operations Supervisor at GreenShield (Windsor)
🏢 Green Shield Canada (GSC)
📍 Windsor