Become a CCaaS Solution Architect with Accenture Song, driving innovative customer solutions across diverse channels. Your expertise will enhance platform migrations and elevate service offerings.

As a critical team member, you’ll lead complex CCaaS technology transformations while aligning with business goals. Your role will cover everything from architecting omnichannel solutions to managing migration strategies, ensuring minimal downtime.

Collaborate with cross-functional teams to implement groundbreaking AI and automation technologies that reshape customer experiences.

Key Responsibilities:

- Lead end-to-end CCaaS delivery for customer channels
- Develop relationships with senior management for strategic projects
- Manage platform migration and roll-out strategies
- Drive omnichannel customer experience solutions
- Oversee agile planning, resource, and risk management

Requirements:

- 7+ years in cloud contact center platforms
- Proven experience with Amazon Connect
- Strong background in contact center migrations
- Hands-on with AWS cloud services
- Expertise in AI/ML solutions for CX

Elevate CCaaS platforms at Accenture by leveraging strategic architecture and cutting-edge technologies.

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📌 CCaaS Solution Architect at Accenture (Toronto)
🏢 Accenture
📍 Toronto