Construction | Infrastructure, projects and operations | 100% in office | Permanent - Full-time

Lead the after-sales service and warranties.

Key Information

- Job Title: After-Sales Service Coordinator
- Location: South Shore of Montreal, Quebec, Canada
- Job Type: Permanent - Full-time
- Work Mode: On-site
- Salary: $70,000 to $85,000 depending on experience

Join a growing Quebec organization in the residential construction sector and take charge of coordinating after-sales service post-delivery. You will be the central point between clients, technicians, internal teams, and partners to transform sometimes sensitive requests into planned, documented, and rigorously closed interventions.

Responsibilities — deliver a strong customer experience after delivery

- Receive and analyze after-sales service requests (warranties, corrections) to qualify the need and prioritize actions.
- Conduct visual inspections of homes in the factory and interpret photos, reports, and lists of corrections to establish the required work.
- Document files rigorously (work, warranties, contracts, procedures, timelines) and ensure traceability in the internal system.
- Plan and coordinate service visits by optimizing labor, materials, and grouping of work to reduce travel.
- Prepare work orders and ensure close follow-up of interventions with technicians and clients until complete closure of files.
- Participate in departmental purchases and develop operational contacts with suppliers and service partners to support execution.




- Identify recurring issues and contribute to non-compliance reports to improve quality and prevent the recurrence of issues.

Profile sought — essential requirements and collaboration style

- Have a minimum of 5 years of relevant experience in after-sales service and/or work coordination and client file management, in a residential construction context.
- Master both French and English, orally and in writing, to communicate with clients and partners.
- Use Microsoft Office with ease and work effectively in an internal file management system.
- Demonstrate a marked ability to analyze, organize priorities, and negotiate as needed, while keeping an eye on deadlines.
- Adopt a solution-oriented approach, with listening, empathy, and a sense of customer service in sometimes delicate situations.
- Show autonomy, rigor, and proactivity in a role that requires managing multiple files and stakeholders simultaneously.

Conditions — what the organization offers

- Salary of $70,000 to $85,000 depending on experience.
- Daytime schedule, Monday to Friday, 40 hours per week.
- Access to group insurance, group RRSP, and a pension plan.

Assets — useful for accelerating your impact

- Reading plans and having direct experience in construction.

If you enjoy coordinating, clarifying, and advancing files to their complete closure, this role will allow you to have a concrete impact on the customer experience, on a daily basis.

All applications will be treated confidentially.

Only selected candidates will be contacted.

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