Join Echoworx as a Technical Support Specialist and drive exceptional customer service while resolving help desk inquiries. This role, offering flexibility in work model, focuses on technical troubleshooting and customer engagement.
The position at Echoworx requires a dedicated professional to provide first-level support to both staff and external clients. You'll need to effectively communicate resolutions, track issues, and guide customers with clarity and expertise. Emphasizing a collaborative work culture, this role is perfect for someone passionate about solving technical challenges in a agile environment.
Key Responsibilities:
• Deliver first-level support and communicate resolutions clearly
• Escalate unresolved issues to higher support levels
• Track, log,



and route problems accurately
• Guide customers through troubleshooting processes effectively
• Maintain thorough documentation of issues and resolutions
Requirements:
• Bachelor’s degree in computer science or relevant experience
• 2+ years in customer support roles
• Knowledge of Windows and Linux operating systems
• Strong communication and interpersonal skills
• Solid troubleshooting abilities under pressure
Bring your technical expertise and customer-first mindset to enhance support at Echoworx.
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📌 Technical Support Specialist at Echoworx (Toronto)
🏢 Echoworx
📍 Toronto