Join CGIC as an Intraday Coordinator, where your performance tracking skills can shine in a hybrid work setting. You'll play a crucial role in managing contact center metrics and ensuring exceptional client service delivery.
This temporary full time role at CGIC is perfect for those with a background in call centers, offering ample opportunity to showcase your analytical abilities. You'll adjust staffing schedules based on real-time data and collaborate closely with supervisors to enhance agent productivity and service levels.
Key Responsibilities:
• Monitor key performance indicators like service levels and occupancy
• Proactively adjust agent schedules for unexpected volume changes
• Analyze performance trends and report insights to leadership
• Manage staffing during unexpected disruptions
• Work with team leaders to optimize productivity
Requirements:
• 1-2 years of experience in a call center or related field
• Post-secondary diploma essential
• Critical thinking for proactive solutions
• Strong communication skills to convey messages clearly
• Ability to stay calm under pressure
Leverage your coordination expertise to drive excellence in client services as part of CGIC's team.
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