Drive impactful decisions as the Analytics Lead in Lyft's Safety & Customer Care team. Collaborate with cross-functional teams to enhance customer support metrics and experiences in a hybrid role.
This position at Lyft demands a creative thinker with a quantitative degree and 2+ years in data analytics or data science. You will define success metrics, design experiments, and offer insights to improve customer care. Your analytical and communication skills will be essential in presenting findings to leadership while fostering collaboration across departments.
Key Responsibilities:
• Partner with teams to align on business goals
• Develop frameworks for decision-making processes
• Define and track metrics for support platform health




• Execute A/B tests to evaluate operational changes
• Present KPI findings and insights to senior leadership
Requirements:
• Degree in statistics, economics, or related field
• 2+ years of analytical experience in a startup
• Proficiency in SQL and Python for data analysis
• Robust communication skills for diverse audiences
• Ability to define unstructured problems clearly
Elevate customer care through data-driven insights and collaborative strategies as Lyft’s Analytics Lead.
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📌 Analytics Lead for Customer Care at Lyft (Toronto)
🏢 Lyft
📍 Toronto