Elevate your career as a Customer Service Agent with Serco Canada Inc. in a DriveTest Centre across Ontario, where you'll assist the public with driver’s licensing and deliver outstanding customer service.
As a Customer Service Agent II B, you’ll engage directly with the public, providing detailed information about driver examination services. You will conduct eligibility evaluations, issue temporary licenses, and manage road test appointments while ensuring compliance with licensing regulations. Your excellent organizational skills will be critical in navigating the high-energy workplace of Serco's diverse team.
Key Responsibilities:
• Provide exceptional customer service and assistance
• Conduct eligibility assessments for various license classes




• Schedule and dispatch road tests efficiently
• Collect fees for necessary transactions
• Ensure compliance with safety and confidentiality regulations
Requirements:
• Two years of strong customer service experience
• High school diploma or GED required
• Fluency in French and English essential
• Knowledge of Highway Traffic Act regulations
• Valid Ontario Class G driver’s license required
Become a vital part of the Serco team and support the driver licensing process throughout Ontario.
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📌 Customer Service Agent at Serco Canada (Barrie)
🏢 Serco
📍 Barrie