Join to apply for the Head of Operations role at CanadaVisaCompany Name: CanadaVisa / Cohen Immigration LawJob Type: Full-time, PermanentAnnual Salary: Based on experience and qualifications (~$150,000+) | Performance BonusWork Location: Toronto or Montreal, Quebec (Hybrid) (Travel between Toronto and Montreal offices is expected)The OpportunityCohen Immigration Law is a leading Canadian immigration law firm, but we are currently executing a pivot that looks much more like a high‐growth tech startup. We are the team behind CanadaVisa.Com, reaching over 3 million users every month. We have the audience, the brand trust, and the legal expertise. We are now building the operational infrastructure to service this demand at scale.We are launching a new product designed to democratize access to Canadian immigration. Our goal is to shift from servicing thousands of clients to tens of thousands annually.We are seeking a Builder. We do not need a traditional administrator to manage existing processes. We need an Operations Architect to lead our transformation from a high‐touch legal service model to a high‐velocity, tech‐enabled operation.The MandateYou will own the firm's internal systems and performance infrastructure. Your primary objective is to meaningfully increase throughput capacity while maintaining our high standards of quality.Architect a High‐Velocity WorkflowTransformation: You will lead the architectural shift from a "Service-Based" operation to a "Tech-Enabled" one.Automation: Work with our Technology team to integrate AI into document review and client communications. Your goal is to reduce file review time by more than half.System Design:



You will build the logic and workflows that allow us to deliver a standardized, limited‐scope product without the friction and bottlenecks of traditional full‐service representation.Scale the TeamStrategic Hiring: You will lead the recruitment and scaling of a new operational unit. You are not just hiring legal staff; you are hiring tech‐savvy operators capable of executing high‐volume file reviews.Training & Enablement: Design onboarding programs that train staff on our new high‐velocity methodology, ensuring they understand the distinction between traditional representation and our new guided review model.Remote & Hybrid Management: Architect the structure for a growing distributed team, ensuring culture, accountability, and communication scale effectively with headcount.Own the Unit EconomicsData‐Driven Leadership: You will track file velocity, error rates, and throughput per agent to ensure our pricing model remains profitable.Throughput Optimization: You will be responsible for operationalizing a target of 20 file reviews per week per agent, up from the current baseline of ~2.Quality Assurance:



You will implement rigorous QA protocols to ensure that automation and speed are backed by accountable human review and brand standards.Ideal Candidate ProfileWe are looking for a System Thinker who is motivated by efficiency and problem‐solving.You are a "Zero to One" Operator: You have experience taking a manual, undefined process and turning it into a streamlined, scalable system.You are Solution‐Oriented: Your first instinct isn't to "hire more people" to solve a capacity problem; it is to build a bettersystem or automate the task.You are Tech‐Native: You are comfortable evaluating, rolling out, and enforcing the adoption of contemporary SaaS tools (e.G., Clio, Metabase, RingCentral).You understand the "SaaS" model: You recognize that for a lower‐cost, high‐volume product to work, the operation must be ruthless about efficiency and standardization.You lead with data: You rely on metrics and logs to identify bottlenecks rather than intuition.Qualifications5+ years of experience in Operations, business administration, or a related managerial role.Experience scaling teams (hiring, onboarding, management) during a growth phase.Proven track record of implementing technology to solve operational challenges.Asset: Experience in LegalTech, EdTech, Fintech, or a high‐volume professional services environment.Competitive Compensation: Salary commensurate with experience, plus upside potential.Meaningful Impact: Your work directly helps thousands of newcomers successfully start their lives in Canada.Hybrid Flexibility: Options for remote work and office access in Toronto or Montreal.Comprehensive Health: Group benefits including extended health care, dental care, vision care, and telehealth.#J-18808-Ljbffr

📌 Head Of Operations - C$150,000 A Year (Toronto)
🏢 CanadaVisa / Cohen Immigration Law
📍 Toronto