Responsibilities

- Review operational results, service levels, exception trends to identify issues, gaps, etc.
- Coordinate with DXC and internal stakeholders to investigate service issues, track action items, and support timely resolution.
- Maintain oversight documentation, elevate material concerns, and provide updates.
- Provide ongoing support of the Records Management program and department-level liaisons to ensure governance.
- Create process flow charts, value stream maps, and document processes and procedures.
- Back up and support Front Office / Back Office Transformation functions.
- Attend regular meetings related to DXC activities and provide assistance.
- Participate in project reviews to determine DXC impact, and review design specifications and business requirements.
- Attend Business Unit Compliance meetings; develop controls and define policies and procedures for compliance requirements, identifying inherent risks/gaps and best practices.
- Understand current and new regulatory requirements and their impact on business units.
- Identify regulatory compliance training needs.

Qualifications

- 5 – 7 years experience in the Life Insurance Industry (front and/or back office) and Process Improvement.
- Lean Six Sigma certification.
- Successful completion of LOMA parts 1 and 2.




- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Strong analytical and problem‑solving capabilities.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks in a deadline‑driven environment.
- Postsecondary education in Business, Finance, Compliance, Risk Management, or a related field.

Compensation

Salary Range: $68,000 ‑ $91,500

Perks

- A fantastic vacation plan and time off.
- A pension plan with 100% match by ivari.
- Employee savings plan with 75% match to help you save even more.
- Flexible and hybrid work arrangements.
- Opportunities for professional development.
- Recognition programs to cheer you on, motivate and reward.
- Wellness programs to keep you healthy and happy.

Values

- Bringing clarity and focus to your work.
- Taking ownership and doing what you say you will.
- Remaining flexible.
- Collaborating with others.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

To apply, please email your resume to:

#J-18808-Ljbffr

📌 Business Operations Specialist, Back Office (Toronto)
🏢 ivari Canada
📍 Toronto