What is the role?

As an Operations Specialist within the CARDs EAC Team your primary responsibility is providing professional, attentive, and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role, you will also be expected to perform non‑phone fulfillment activities as we support our various partners in meeting Service Level Agreements. This is a full‑time, shift‑oriented role offering flexible work arrangements on a National Team. If you have strong communication skills, are inquisitive and looking for a fast‑paced team environment, we want to hear from you!

What will you do?

- Deliver accurate information and guidance related to credit card products, procedures and policies at first point of contact
- Utilize all available resources to deliver accurate and efficient problem resolution
- Demonstrate strong analytical skills coupled with an innate ability to multi‑task
- Fulfill a variety of credit card‑related client requests in a timely and accurate manner (through CART and other channels)

What do you need to succeed?

Must‑have

- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Ability to confidently take on high call volumes,



while prioritizing and multi‑tasking with a commitment to delivering superior client service
- Ability to adapt and learn new skills
- Technically savvy – troubleshooting and ability to learn recent systems/applications
- Demonstrate ability to effectively interact with partners, while delivering an exceptional customer experience
- Available to work shifts within the business hours of 7 am–12 am EST Monday to Friday, Saturday 9 am–9 pm EST and Sunday 11 am–9 pm EST

Nice‑to‑have

- Knowledge of RBC Visa/MasterCard products and systems (e.g., CCSA, TS2, ERNEX, Sales Platform, IRIS, Originate, etc.)
- Previous call‑centre experience and/or processing centre experience
- Previous experience in a fast‑paced Enhanced Performance Management environment

What’s in it for you?

- Ability to make a difference and lasting impact
- Work with a great and supportive team
- French‑language compensation available in applicable provinces
- Flexible shift which includes compensation for evening and weekend shifts

Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date:

Application Deadline:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

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📌 Bilingual Operations Specialist (Toronto)
🏢 RBC
📍 Toronto