Job Overview
We are seeking a friendly and qualified Host/Hostess Server to create a welcoming atmosphere for our guests. The ideal candidate will;
- excel in guest services,
- possess excellent communication skills,
- and have a passion for hospitality.
This role is essential in ensuring guests have a positive first impression and enjoy their dining or hotel experience. Previous restaurant or hotel experience is preferred but not required, as training will be provided. The Host/Host will be the first point of contact, managing reservations, seating arrangements, and guest inquiries with professionalism and courtesy.
Duties
- Greet guests warmly upon arrival and manage waitlists efficiently
- Escort guests to their tables and provide menus
- Handle reservations via phone or online platforms with proper phone etiquette
- Maintain a clean and organized host station and waiting area
- Communicate effectively with servers and kitchen staff regarding guest needs and seating arrangements
- Manage POS systems such as Micros POS for reservations and billing inquiries
- Assist with guest inquiries about menu items, restaurant policies, or hotel services
- Ensure smooth flow of seating during busy hours to optimize guest experience
- Uphold hospitality standards by providing attentive and courteous service at all times
Skills
- Strong guest services and customer service skills with a friendly demeanor
- Previous experience in serving, hospitality, or food service environments preferred
- Excellent communication skills, both verbal and written
- Knowledge of POS systems such as Micros POS is advantageous
- Ability to handle multiple tasks efficiently in a fast-paced setting
- Professional phone etiquette for reservation handling and guest inquiries
- Experience in restaurant or hotel settings is a plus but not mandatory
- Ability to work well within a team and maintain a positive attitude under pressure
This position offers an engaging work environment where exceptional hospitality skills are valued. We look forward to welcoming candidates who are passionate about creating memorable experiences for our guests.