Join MSP Corp as an IT Support Level 3, where you will tackle complex technical issues in an onsite setting. This role focuses on delivering top-notch customer service while ensuring system functionality.

You will manage intricate technical challenges that escalate from Tier 2, overseeing hardware, software, and network configurations. Responsibilities include maintaining infrastructure, data backup systems, and collaborating with IT professionals for seamless operations.

Strong communication skills will be essential in assisting end-users and ensuring satisfaction.

Key Responsibilities:

- Diagnose issues that Tier 2 cannot resolve
- Maintain operating systems and network resources
- Configure and manage security features on devices
- Document system changes and support requests
- Work with IT teams on project initiatives

Requirements:

- Bachelor’s degree in Computer Science or equivalent
- 3-4 years of tech support experience, 1 year Level 3
- Advanced knowledge of Active Directory and Cisco devices
- Valid driver's license and ability to lift 50 pounds
- Certifications such as MCSA, CCNA, or Azure preferred

Bring your expertise to MSP Corp and enhance our commitment to diversity and inclusion.

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📌 IT Support Level 3 at MSP Corp (Richmond)
🏢 MSP OPERATIONAL
📍 Richmond