Deliver exceptional bilingual client support as a Customer Service Specialist for RBC in Burlington, Canada. Utilize your English and French fluency to resolve inquiries and enhance client satisfaction.

As part of the Portfolio Administration Team, this full-time role requires superior communication and problem-solving skills. You will be the first point of contact for RCAP clients, offering insight and resolution on policies and procedures.

A solid knowledge of technology applications and organizational practices is vital to ensure a seamless client experience.

Key Responsibilities:

- Provide effective technical support for RCAP products/services
- Advise service partners on product navigation and solutions
- Resolve complex issues,



escalating as necessary
- Document recurring problems for investigation and resolution
- Respond to client inquiries via phone and email promptly

Requirements:

- Strong knowledge of Ambit, MS Office, and ECM
- Fluency in both English and French
- Excellent communication and organization skills
- Detail-oriented with multitasking abilities
- Strong negotiation and interpersonal skills

Utilize your bilingual skills and client service expertise to make meaningful contributions at RBC in Burlington.

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📌 Bilingual Customer Service Specialist at RBC (Burlington)
🏢 RBC
📍 Burlington