Elevate player engagement as Neo Pollard Interactive's VIP Program Manager in Calgary or Edmonton. This role drives revenue growth and personalizes high-value player experiences through expert team management.

As VIP Program Manager, you'll lead a dedicated team of Player Engagement Specialists focusing on high-value player strategies. Your responsibilities will encompass managing the P&L; of the VIP program, enhancing player segmentation, and ensuring premium service quality.

You will collaborate with cross-functional teams to deliver outstanding service while utilizing data-driven insights to reinforce player loyalty.

Key Responsibilities:

- Lead and mentor Player Engagement Specialists
- Manage VIP program P&L; for profitability




- Design engagement strategies and player segmentation
- Analyze player metrics for growth opportunities
- Collaborate with teams for seamless VIP initiatives

Requirements:

- 5+ years in online gaming or customer-centric industry
- Proven experience managing VIP or loyalty programs
- Solid leadership and team development skills
- Proficiency in data-driven decision making
- Occasional travel required

Make an impact in the iLottery space, focusing on exceptional player experiences and business results.

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📌 VIP Program Manager at NeoPollard (Calgary)
🏢 NeoPollard Interactive
📍 Calgary