About the Company

HEYTEA, the originator of New Style Tea, was founded in a small alley called Jiangbianli in China. Starting from a 30-square-meter shop, HEYTEA revolutionized tea by introducing the original Cheese Tea, combining high-quality ingredients and a fresh modern take on traditional Eastern tea. Committed to creating products that inspire and bring a sense of zen, HEYTEA has sparked a global movement for new-style tea enthusiasts. Each cup embodies inspiration and innovation, sharing the brand’s passion for redefining tea culture.

Work Location: Eaton Centre - 220 Yonge St, Toronto, ON M5B 2H1

Position Overview

We are looking for a highly motivated and results-driven Shift Supervisor to oversee operations during assigned shifts at our Heytea store. In this role, you will lead a team to ensure efficient store performance, uphold service quality, and maintain high operational standards. As a Shift Supervisor, you will be a critical part of the Heytea brand’s continued expansion and reputation for excellence in the food and beverage industry.

Key Responsibilities

- Supervise daily store operations during assigned shifts, ensuring efficient workflows and compliance with company standards.
- Lead, coach, and motivate staff to deliver outstanding customer service and maintain overall operational excellence.
- Resolve customer concerns and handle issues professionally to ensure customer satisfaction.
- Oversee cash handling, POS operations, and end-of-shift cash reconciliation.
- Monitor inventory levels, complete stock checks, and communicate restocking needs to management.
- Ensure proper execution of food safety, hygiene,



and sanitation practices; complete routine checks such as temperature logs and cleaning schedules.
- Assist with onboarding and training new employees and provide ongoing performance feedback.
- Support store marketing initiatives and promotional campaigns during shifts.
- Manage task assignments and delegate responsibilities to team members.
- Execute opening and/or closing procedures, ensuring all operational checklists are completed.
- Maintain a safe and compliant environment by following provincial health regulations and company policies.

Qualifications

- Minimum of 2+ years of experience in food service and retail management — preferably in a supervisory or lead role.
- Solid leadership, problem-solving, and decision-making skills.
- Excellent communication and customer service abilities.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Comfortable with cash handling and POS operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- (Considered a strong asset) Valid Food Handler Certificate
- (Considered a strong asset) Experience in bubble tea, café, or similar F&B; environments
- (Considered a strong asset) Multilingual abilities (e.g., English, Mandarin, Cantonese)

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

- Company events
- Discounted or free food
- Flexible schedule
- Paid time off

Application question(s):

- What is your earliest possible start date?

Experience:

- F&B;: 1 year (preferred)

Language:

- Chinese (preferred)

Licence/Certification:

- Food Handler Certification (preferred)

Work Location: In person

📌 Bilingual Shift Supervisor (English & Chinese) (Canada)
🏢 HEYTEA Canada
📍 Canada