Job Summary

We are seeking a dynamic and strategic National Service Manager to lead our service operations across multiple regions. In this pivotal role, you will oversee the planning, coordination, and execution of service activities, ensuring exceptional customer satisfaction and operational excellence. Your leadership will drive continuous improvement, foster strong team collaboration, and uphold the highest standards of service delivery on a national scale. This position offers an exciting opportunity to shape the future of our service network while working in a fast-paced, energetic environment committed to excellence.

Responsibilities

- Develop and implement comprehensive service strategies aligned with organizational goals to enhance customer experience nationwide.
- Lead, supervise, and motivate regional service teams to achieve performance targets and maintain high standards of quality and professionalism.
- Manage multiple projects simultaneously, ensuring timely delivery within scope and budget, while identifying opportunities for process optimization.
- Foster strong relationships with clients, vendors, and internal stakeholders through effective communication, negotiation, and problem-solving skills.
- Analyze service data and feedback to identify trends, areas for improvement, and cutting-edge solutions that elevate overall service quality.
- Oversee training programs to ensure team members are equipped with the necessary skills in customer service, technical knowledge, and compliance standards.
- Ensure compliance with company policies,



industry regulations, and safety protocols across all service operations.

Requirements

- Proven experience in Field service management with a track record of successfully leading large-scale service teams or operations.
- Multilingual abilities are highly desirable; fluency in English is required, with proficiency in French considered a strong asset.
- Strong analysis skills to interpret data effectively and make informed decisions that drive operational improvements.
- Demonstrated leadership capabilities with supervising experience in a fast-paced environment; ability to inspire teams and foster collaboration.
- Excellent communication skills to clearly convey expectations, negotiate effectively, and build lasting relationships with diverse stakeholders.
- Customer service orientation with a passion for delivering exceptional client experiences at every touchpoint.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.

This role is paid and offers an engaging environment where your expertise can truly make an impact! Join us in shaping innovative service solutions that delight customers nationwide while advancing your career in a vibrant company culture committed to growth and excellence.

Pay: $125,000.00-$140,000.00 per year

Benefits:

- Company car
- Company events
- Dental care
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Tuition reimbursement

Work Location: In person

📌 National Service Manager (Canada)
🏢 DMG MORI Canada
📍 Canada